This work has been completed. If your connection is not back online, please power off, and the power back on your router (please do not press the reset button)
Posted Jun 21, 2018 - 23:04 BST
Update
Apologies one of the routers was rebooted before traffic had fully migrated off. this caused a brief unintentional period of no connectivity.
Posted Jun 21, 2018 - 22:26 BST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Jun 21, 2018 - 22:00 BST
Scheduled
Following recommendations from our core router vendor we will be upgrading the firmware on our core routers. Non-resilient customers connected directly to the affected router will lose service for up to 6 minutes while the router reboots. We apologise for any inconvenience.
This work will be completed in phases. Phase 1 21/6 following routers will be worked on - LNS1/R10. BGP2/R11 CH1/R22
If you are unsure which router you are connected to, please raise a ticket and we can check for you.
Posted Jun 12, 2018 - 21:29 BST
This scheduled maintenance affected: Core IP Network.