Juice Broadband Status

All Systems Operational

About This Site

Welcome to Juice Broadband network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202 332331 or email support@juice-broadband.com

Microwave Broadband Operational

Fibre Ethernet Broadband Operational

xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) Operational

Core IP Network Operational

General Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Oct 26, 2020

No incidents reported today.

Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

Core network maintenance and Poole 2 radio works

Completed - The scheduled maintenance has been completed.
Oct 23, 01:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 22:01 BST

Scheduled - We will be carrying out essential works to our core network during this maintenance, no outages are anticipated as traffic will re-route automatically during these works. However the network should be considered "at risk" during these works.

We will also be performing essential maintenance on our Poole 3 microwave broadband site. Customers connected to sector 4 on Poole 3 will experience a short dropout during the works window while equipment reboots.

Apologies if you are affected by these necessary works.

Once the works window is complete if you have no internet access, please power off, and then power on your router. Please do not press the 'reset' button'
Oct 21, 12:28 BST

Oct 22, 2020

Oct 21, 2020

No incidents reported.

Oct 20, 2020

DC06 Generator test

Completed - The scheduled maintenance has been completed.
Oct 20, 18:00 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 16:00 BST

Scheduled - DC06 Datacenter will undergo a full load generator test on the below date. This will involve simulation of a power failure to the site.
The site UPS's will hold the load while the generator starts, and no disruption is expected, however services transiting or within the site should be considered to be 'at risk'
Oct 14, 15:16 BST

Oct 19, 2020

No incidents reported.

Oct 18, 2020

Loss of resilience between DC01 and DC03 (at risk)

Resolved - the supplier has restored the link and normal operation has resumed.
Oct 18, 18:58 BST

Identified - Fibre link between DC01 and DC03 is currently down, it went down around 14:11. Traffic has rerouted, however services traversing and hosted within DC01 should be considered 'at risk' due to the reduction is resilience. The provider is ware of the fault and are working to restore.
Oct 18, 15:37 BST

Oct 17, 2020

Poole 2 Sector 16 antenna replacement

Completed - The scheduled maintenance has been completed.
Oct 17, 11:55 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 08:00 BST

Scheduled - To further enhance coverage we will be replacing the antenna for sector 16. All directly connected customers will lose service for around 15 minutes. We apologise for any inconvenience this work may cause; this works window has been chosen due to low utilisation. If, once the work has completed you have no internet access, please power off, and then power on your equipment. Please do not press the reset button.
Oct 12, 13:54 BST

Oct 16, 2020

No incidents reported.

Oct 15, 2020

Poole 2 radio upgrade works (Mannings Heath)

Completed - The scheduled maintenance has been completed.
Oct 15, 23:39 BST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 22:00 BST

Scheduled - We will be carrying out radio software upgrades as recommended by the radio manufacturer. If affected your service could be down for up to 12 mins while the software is uploaded and activated.
We apologise for any disruption caused by these necessary works. If, once the work has completed you have no internet access, please power off, and then power on your equipment. Please do not press the reset button.
Oct 12, 12:15 BST

Oct 14, 2020

No incidents reported.

Oct 13, 2020

No incidents reported.

Oct 12, 2020

DSL customers connected to Winton exchange

Resolved - Supplier update confirms the issue has been resolved:
"Our engineers have identified the location of the issue and re-routed traffic over a resilient path to restore customers service."
Oct 12, 12:11 BST

Identified - We are seeing broadband issues with customers connected via xDSL to Winton exchange. Our suppliers are aware and the problem is under investigation. Please do not press the reset button on your router, this issue is within the suppliers network.
Oct 12, 10:22 BST