All Systems Operational

About This Site

Welcome to Juice Broadband Network status page, here you can see the current status of the various systems that make up the Juice Broadband network. If you have an issue with your service, please call us on 01202332331 or email support@juice-broadband.com

Microwave Broadband ? Operational
Fibre Ethernet Broadband ? Operational
xDSL Broadband (ADSL, FTTC, EoFTTC, GEA) ? Operational
Core IP Network ? Operational
General ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
May 25, 2019

No incidents reported today.

May 24, 2019

No incidents reported.

May 23, 2019

No incidents reported.

May 22, 2019

No incidents reported.

May 21, 2019

No incidents reported.

May 20, 2019

No incidents reported.

May 19, 2019
Radius issue affecting customers logging in
Resolved - The radius system issue has been resolved and customers should now be able to reconnect. If your router does not reconnect, please unplug it, wait for 1 minute then plug it back in. Please do not press the reset button. If you still have an issue, please open a ticket,
May 19, 12:47 BST
Identified - We have detected an issue with our Radius system. Customers already connected are unaffected, but customers logging in will experience issues. We are investigating the cause of the problem, and apologise if you are affected.
May 19, 12:23 BST
May 18, 2019

No incidents reported.

May 17, 2019

No incidents reported.

May 16, 2019

No incidents reported.

May 15, 2019
Purbecks repeater issue
Resolved - The service has been stable for over 12 hours, and this incident is resolved. Apologies for any inconvenience this fault caused.
May 15, 08:04 BST
Monitoring - The switch has rebooted and service has been restored we are monitoring.
May 14, 18:17 BST
Identified - The fault has been traced to a switch issue which we are now rebooting
May 14, 18:08 BST
Investigating - We have detected that the Purbeck repeater is currently offline, this will affect customers in Swanage, Purbecks and surrounding area. We are investigating.
May 14, 17:53 BST
May 13, 2019

No incidents reported.

May 12, 2019

No incidents reported.

May 11, 2019
DC06 Generator test
Completed - The scheduled maintenance has been completed.
May 11, 11:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 09:00 BST
Scheduled - DC06 Datacenter will undergo a full load generator test on Saturday AM. This will involve simulation of a power failure to the site. The site UPS's will hold the load while the generator starts, and no disruption is expected, however services transiting or within the site should be considered to be 'at risk'
May 7, 23:06 BST
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